FREQUENTLY ASKED QUESTIONS

 & COMPANY POLICIES

Payment Policy:  In order of preference, I accept payment in the form of cash, check, facebook pay, or credit cards (supported by Square POS). All payments are expected at or before time of service in full. 

Cancellation Policy: If you need to cancel your massage appointment or class spot, you must notify me at least 24 hours before your scheduled appointment. You must receive a confirmation reply from me via phone call, text, email or complete the cancellation in person. If you fail to adhere to the cancellation policy, you will be billed for the full amount of the appointment or class fees for which you are scheduled. 

Refund Policy: No refunds will be issued for studio memberships, workshops, classes, massages, or other services provided by the studio, no exceptions. If rescheduling is an option, the studio will try to reschedule if you give early and considerate notice. 

How do I prepare for my first aerial class? Wear long leggings (at least past your knees), a shirt that is long enough to tuck in, and (if you are a woman) a full support sports bra. You will go upside down in your first class so its nice to have full cleavage/tummy coverage. No zippers, jewelry, or watches allowed on the silks. Nails must be kept short with no points. You will be barefoot in class. Avoid applying lotions or oils leading up to class. Please practice good hygiene as we are all sharing silks in the studio. 

What can I expect from my first massage? You can expect to fill out a client intake form. Please come 5 minutes early to do so. The more I get to know you, the better your massage will be. I welcome feedback during and after the massages, you will never hurt my feelings or offend me by speaking up about what you do and don't like. I am here to help you. I am quiet if you are quiet. I will talk if you like to talk. Together we will make this as comfortable as possible for you. 

Do I have to be in really great shape to try aerial? NO. Aerial will get you in really great shape. The better you know your body, the easier aerial skills will come but you don't have to be great to start. You just have to be willing to work really hard for it. Any injuries or illnesses you may have need to be disclosed to the instructor prior to your first class, and it may be decided that silks isn't right for you at this time. (ie. pregnancy, herniated discs, torn shoulders, chronic dislocations, etc.)

 

Can I do aerial if I am pregnant? This is a complicated question and  the answer will be individualized to each person based on two scenarios: 1) If you have never tried silks before, then you should NOT start training while pregnant. 2) if you have been practicing silks regularly and consistently for at least 4-6 months, then we will decide together if you would like to continue your training. Aerial is an inherently risky activity and the studio owner will do a thorough interview with you about your health history, family opinions, personal feelings etc. before deciding if you should stay in classes. Ultimately, the decision will be up to the studio and we reserve the right of refusal to anyone.  

Do you offer kids aerial classes? NO. Currently we allow kids 8+ to join our weekly kids class and teens 15+ to join our adult classes, but we reserve the right of refusal based on each individuals maturity level for kids, teens, and adults. We also offer private lessons on aerial silks to anyone age 8 years and older.  

How often should I get a massage?  What it boils down to is wellness.  If everyone in the world could afford a weekly massage then that's what I would recommend, but the reality is far from that dream. All in all, do what you feel is right and don't break the bank trying; going broke for massage is not going to serve you in your wellness routine. I will offer suggestions based on your individual situation and you can choose to follow my advice or take your own path, but ultimately, what you choose will be right for you and that's okay with me!

What does it mean to "dress down to your comfort level" for massage? This is a phrase I, and many massage therapists, use to professionally say, "take off your clothes and get under the sheets on the table". We say it like this so that you don't feel obligated to get fully naked or to keep certain articles of clothing on. It is not our job to influence you or pressure you to dress down a certain way. I've massaged people who are naked as newborns and I've massaged people who choose to wear full coverage athletic clothing. I am here to help you, at whatever comfort level you choose. The norm is to take off all clothing, or leave just underpants on. If you prefer a more modest massage, then we can definitely adjust the massage to your comfort level, but it will help if I know that ahead of time. Either way, you will be modestly draped and cozy during the entire massage. I only undrape the area that I'm working on and cover it back up when I move to another area of the body. 

RISE AERIAL DANCE LLC - Stefani McIntyre, LMT #023458

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